We usually ship out the order to your given address within three working day since we confirmed your payment. However, in some cases will be a slight delay shipment of certain products if it is temporarily out of stock. We will notify you if this is the case.

EMS, DHL, Registered Airmail Post are the official courier partners of DuDuTa, and DuDuTa also build a long term cooperation relationship with EMS, DHL, Registered Airmail Post. So we can provide our customer the most competitive shipping cost to delivery to all around the world. We always provide the best shipping service for our all valued customers. Believe DuDuTa, choose the most famous courier - EMS, DHL, Registered Airmail Post, we promise to ship all goods to you in time, no damage, and absolutely lowest price.
A. Shipping by EMS or DHL Express Service ( Delivery About 3- 8 Calendar Days)
More detailed information about how to track your order, click here.
B. Shipping by Registered Airmail Post ( Delivery About 7-30 Calendar Days)
Products with the Free Shipping sticker enjoy zero shipping costs regardless of your location or item quantity. We use Registered Airmail Post as default shipping method. Which usually take 7-30 calendar days to major destinations.
More detailed information about how to track your order, click here.
The following is roughly time to arrive some countries:

Shipping Methods	Countires	Time
EMS	Southeast Asia Countries	3-8 calendar days
	UK , Canada , America	5-8 calendar days
	Australia , New Zealand	3-8 calendar days
	European Countries	4-9 calendar days
	Brazil , Argentina	7-15 calendar days
	Middle Eastern Countries	7-12 calendar days
	South Africa	7-10 calendar days
DHL	UK , Canada , America , Australia , New Zealand , European Countries	3-5 calendar days
	Brazil , Argentina , Chile , Middle Eastern Countries , South Africa	4-8 calendar days
Registered Airmail Post	Southeast Asia Countries	7-15 calendar days
	America, Canada	7-20 calendar days
	Australia	7-16 calendar days
	European Countries	7-18 calendar days
	South America	10-25 calendar days
	Middle Eastern Countries	12-25 calendar days
	Africa	12-25 calendar days

Shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method chosen. For this reason, the price displayed on product information pages does not include shipping (except free shipping product).

normal quality assurance checks that all the goods have passed in the factory line.

returned to DuDuTa, we will make the repairs or instant exchange and ship them back to you. Address for return is submitted in the meanwhile of acquiring the return merchandise authorization (RMA).

do our best to sort out your problems.

Full refund means the order total cost except payment transaction fees. It must meet all following articles:
1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
2. Original intact any barcode affixed on products or package.
3. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
4. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
5. The Order Number must not be written on the original manufacturer's packaging or box. Please write the Order Number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
6. Full refund only available for Default defective reasons, just like can not work or operation error and so on. For item problems which not caused by default defective reasons may only got partial refund or exchange or repairing service.

If the products can’t meet the articles above, for example: accessories missing, usage, damage or loss due to human errors etc. We are responsible for partial refund only. For the refund amount, it is depend on our professional test result. DuDuTa in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Customer need to pay the shipping cost first, and once we got the return package, our engineers will tested it, if it is really default defective and the same problem as customer return description, then, we will refund the shipping cost to customer Balance Account which customer can use as their next purchase. For those not default defective problems, customer need to pay shipping cost and we will not refund the original shipping cost.
More information about our return policy, pls click here.