Before returning items to us, please read and follow the instructions below. You can also Live Chat with our Customer Support online or send email to contact@duduta.com and we will be glad to help you.
- Full Refund Policy For Return Products
Full refund means the order total cost except payment transaction fees. It must meet all following articles:
1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
2. Original intact any barcode affixed on products or package.
3. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
4. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
5. The Order Number must not be written on the original manufacturer's packaging or box. Please write the Order Number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
6. Full refund only available for Default defective reasons, just like can not work or operation error and so on. For item problems which not caused by default defective reasons may only got partial refund or exchange or repairing service.
- Partial Refund Policy For Return Products
If the products can’t meet the articles above, for example: accessories missing, usage, damage or loss due to human errors etc. We are responsible for partial refund only. For the refund amount, it is depend on our professional test result. DuDuTa in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
- Who pay the return shipping cost?
Customer need to pay the shipping cost first, and once we got the return package, our engineers will tested it, if it is really default defective and the same problem as customer return description, then, we will refund the shipping cost to customer Balance Account which customer can use as their next purchase. For those not default defective problems, customer need to pay shipping cost and we will not refund the original shipping cost.
More information about our return policy, pls
click here.